Privacy Policy

At Queen of the castles, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us.

Information We Collect

We may collect personal information including:

● Name

● Email address

● Phone number

● Billing and shipping address

● Payment details

● Order information and customisation details

We collect this information when you place an order, contact us, subscribe to updates, or interact with our website.

How We Use Your Information

We use your information to:

● Process and fulfil your orders

● Communicate with you about your order

● Provide customer support

● Improve our products and services

● Send updates or promotional content (only if you have opted in)

We will never sell or share your personal information with third parties for marketing purposes.

Payment Security

All payments are processed securely through trusted third-party payment providers. We do not store your full payment details on our systems.

Data Protection

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

While we strive to protect your information, no online transmission or storage system can be guaranteed to be 100% secure.

Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our site.

You can choose to disable cookies through your browser settings if preferred.

Sharing Your Magical Moments

We absolutely love seeing our fairy castles in their new homes. If you share photos on social media, we’d love for you to tag us @queenofthecastlesss on Instagram.

Please let us know if you’d be happy for us to feature your photos on our social media or website—we would be delighted to showcase your magical moments with your permission.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please get in touch. We are always happy to help.